FAQ

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General information
Below are some of are common questions about orders
Our experts are available answer your questions about your Elvae products. So, if you have any questions, don't hesitate to contact us at: support@elvaebalance.com. We will be happy to help you.
Yes, you can! Elvae Debloat is safe to take everyday.
Our products are suitable for both male and female over the age of 18.
Orders and Shipping
If you have an issue or question that requires immediate assistance
We offer free delivery for orders above €50. For orders below €100, a shipping fee of €5.95 applies. More Information about the shipping times and rates, can be found on the Shipping page.
Depending on your location, delivery may take around 3-8 business days. In busy periods, a 1-2 business day processing time may be required. If you want to track your order, please see the 'Track your order' page in the menu. For more details, please see our shipping policies.
Our team works hard to get your order dispatched as quickly as possible, so we’re unable to guarantee any cancellation requests, or changes to your order. Please reach out to our Customer Service Team at support@elvaebalance.com and we will do our best to support you.
If your order has been processed successfully, you will receive the order confirmation in your mailbox within a few minutes. Always check your spam, or junk mail, box if you have not received anything. Still haven't received an e-mail from us? Please contact our customer support team.
Yes, please see the 'Track your order' page in the menu. It might take some time for the tracking link to show information after the tracking link is made.
We are sorry to hear you have not received your order. Your parcel may be delayed by the carrier. We, therefore, advise you to check the track & trace page first. It shows the status of the delivery. If the status of your parcel is unclear, please contact us at: support@elvaebalance.com.
Exchanges and Returns
Below are some common questions about shipping, returns, and exchanges
At Elvae, you can return your order within 30 days of receipt. All items must be returned in new, unopened condition in their original, undamaged packaging. For assistance with your return, please contact us at support@elvaebalance.com.
Return costs may vary per country. Please contact our support if you wish to return an item.
We aim to process all returned orders within 14 days. However in some cases, this could be up to 30 days. After the refund has been made, you will receive a message about it. Please note that it can take up to 3 working days before the refund is visible on your bank account
We're really sorry to hear that! If you received a faulty item, please send us a picture via email. This will help us address the issue and ensure an appropriate solution is found.